Return Policy
If you would like to return a product purchased from the Baja Beach Fest Merch Store, you have the right to return purchased products without any reason, on the conditions that they are in brand new condition and that you notify us within 30 days after delivery of the product by submitting a refund request found at the bottom of this page.
During this 30 day window, you are obliged to keep the unused products and packaging in the original condition in which you received the package.
If this period expires on a non-business day, the deadline is extended till the next business day.
Once our team has received notice of your refund requests, we will send your unique return number (RMA-number) and the return address for your merch to be shipped to.
You will then have a strict 14 day window from the day we respond to your refund request to send us back the order back to the return address given to you.
After our merchandise support team has received your return and verified the item(s) condition, we will refund back the amount you paid for the item(s) or you can choose to do an exchange, whichever you prefer, no questions asked.
IMPORTANT: Please ensure that your unique return number (RMA-Number) is clearly visible on the inside of your return package.
You are responsible for the return of the products as well as the shipping costs for the return. After you have submitted your request for a refund, and after you receive your unique RMA, you must return the products within 14 days.
In case you do not comply with this clause, you remain owner of the products and we shall not be obliged to refund the buyer. Baja Beach Fest cannot be held liable for any damage of the packaging or the products itself which occurred during the period the goods are sent back.
WHEN TO EXPECT YOUR REFUND
After receiving and checking the return for completeness and damage, Baja Beach Fest shall refund the amount of the returned products to the buyer within 14 days of receiving the item(s) back to the return address provided by Baja Beach Fest. This process may delay if the Baja Beach Fest Merch Store does not receive the goods, evidence that you have returned the goods or your bank details (if needed and when asked for) to refund the amount.
THE FOLLOWING ITEMS ARE INELIGIBLE FOR A REFUND
- Baja Beach Fest 2019 Merchandise
- Merchandise purchased at the festival grounds.
To complete your return, we require a receipt or proof of purchase.